It’s for these reasons that I can’t fathom the idea of working at a call center. These rugged souls brave the office each and every day, speaking to customer after customer, and they do it all with a “please” and a “thank you” and a “sir” and a “ma’am.” I must tell you, I admire these call center employees the same way I admire people who know how to do math. They were born with something that I wasn’t. Maybe it’s patience, or empathy, or just a general desire to speak to other humans. Whatever it is, it’s commendable work. Nobody would want to call customer service and speak with me. First of all, they wouldn’t be able to hear me over the sound of my eyes rolling. Second of all, they would have to be put
on hold while I got fired.
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| "Yes sir, A squared plus B squared equals C squared" |
No, when you call customer service you want to get a pro. You want to get someone who works for a place like the Global Response Call Center. Large companies like Lord & Taylor, Blue Cross Blue Shield, and Toyota outsource their customer service to Global Response who spend a lot of time training their employees on the specific brands. As a result, the employees are highly knowledgeable, helpful, and (aahh!) pleasant to speak with! These are people who actually want to talk on the phone.
I don’t know how they do it day in and day out, but we should all be glad that they do. And if I ever meet one of these people, maybe they can help me with my Algebra.
